Analysis of Factors That Affect Patient Satisfaction With Nursing Services in the Inpatient Room at Royal Prima Hospital Jambi City in 2025

Abstract

Understanding the patient's needs and wants is an important factor that affects patient satisfaction. To create patient satisfaction in a hospital, it must create and manage a good health service system. The study aims to analyze the factors that affect patient satisfaction with nursing services in the inpatient room at Royal Prima Jambi Hospital. Type of quantitative researcher, correlation study design with cross sectional approach. The research will be conducted at Royal Prima Jambi Hospital in July 2025 for approximately 2 weeks. The population in this study is the number of inpatient visits in June 2025 as many as 373 visits. The research sample was 373 visits of inpatients at Royal Prima Hospital, Jambi City. The sampling technique uses purposive sampling. The data analysis used in the study was univariate, bivariate and multivariate analysis. The results of the study explained that there was an influence between the quick response factor, physical evidence, assurance factor, reliability and concern for nursing services in the inpatient room at Royal Prima Jambi Hospital.